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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Download / License Key Assistance
How do I retrieve my instant download links or redownload a product?
How do I retrieve my license / serial key for a download I purchased?
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Product Shipping Inquiries
How long does an order take to arrive?
What is the tracking number for my order?
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Product Technical Support
How do I obtain technical support for the product I purchased?
How do I install my F2004 and FSX aircraft, panels, textures, etc.?
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Product Return and Exchange Assistance
Can software be returned?
How do I return a product I purchased?
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Pre-Sales / Website Inquiries
Can you please explain the Compatibility Icons?
Where is the FSPilotShop located? Where does my product ship from?
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Order and Shipping Status
Why is my order Pending?
Why does it take so long for my order to ship?

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