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I've recently made a purchase, now how do I get help? Article rated 1.2/5.0
We want to make sure you are pleased with your purchase and receive the best assistance possible if you have questions about using a product. We understand how frustrating it can be when a product isn...
Why is my order still Pending? Article rated 3.7/5.0
Order has a Pending status A Pending status is assigned for a variety of reasons. The main reasons are that we're awaiting tracking information from the manufacture, the items in out of stock or it...
Are you new to flight simulation? Find some good information here. Article rated 3.6/5.0
Most of the software on our is an add-on or expansion. That means it requires a core or base program to work, in this case you will need a Flight Simulator. There are 3 main Flight Simulators on th...
How do I know which products support FSX, Prepar3D, X-Plane or FS2004? Article rated 3.9/5.0
FSPilotShop.com has created a special FSX Certified and Designed For Prepar3D logo to designate which software titles are suitable for FSX or Prepar3D. These will tell you quickly which version of ...
Will a FSX title work with the FSX Steam Edition or Prepar3D? Article rated 3.0/5.0
The best way to determine this is to contact the publisher of the software directly. They make the software and will know best if it will support any other simulators. FSX Steam is nearly identical...
Will my software work on Windows Vista/7/8/10? Article rated 4.1/5.0
Most of the software will work on any of these operating systems unless clearly stated in the product description. If you have trouble, note that some older software may require special permission ...
How do I know if a product is in stock? Article rated 4.0/5.0
Most of the products on FSPilotShop.com are downloads with optional disk and USB backups. Further, most of the hardware is on a drop-ship bases meaning that it will ship directly from the manufacturer...
How much does shipping cost? Article rated 3.8/5.0
Shipping costs are based on weight and location, so placing various items in your cart and starting the checkout process will calculate the exact cost of those items to your doorstep. You do not have ...
Why do we require registration on our website to purchase? Article rated 3.1/5.0
We require registration to make shopping easier for you. Since many of our products are available for instant download, registering on our site allows you to keep all of your download links accessible...
I am trying to retrieve my password, but I'm not receiving the email. Article rated 2.2/5.0
The password retrieval link instantly emails you a new password in the event that you forgot your old one. However, certain email accounts, such as AOL, may block these emails thinking that they are s...
Why is cost of my download more than the price shown on the site? Article rated 2.6/5.0
Nearly all of the download titles on our site have an optional Disk Backup option available. The Disk Backup will add $4.95 (more for multiple disk sets), plus shipping to your download order. This am...
Can I get an instant download mailed to me on CD instead? What is Disk Backup? Article rated 3.5/5.0
Most all software products that are offered as an instant download can also be burned onto a CD and sent to you for a nominal additional fee (plus shipping). Simply select the Instant Download + Disk ...
I accidentally purchased something as a download that I want on a CD. Can I change a download to a CD? Article rated 4.0/5.0
Sure, if you purchased a download and want to change it to a CD after your order was completed, please follow the following steps. 1. Login to your account here https://www.fspilotshop.com/login...
Can I place an order by phone? Article rated 3.7/5.0
Unfortunately, as of August 1st, 2018, we no longer offer telephone services. You can use the Contact Us link at the bottom of the page on our site to contact us with any questions you may have. P...
What if my email address or other personal information needs to be updated? Article rated 2.8/5.0
Any personal information including your email address can be changed or updated by logging in to your account. Please DO NOT create a new account. Creating a new account may cause problems retrieving ...
What are Reward or Pilot Points? Article rated 2.7/5.0
Rewards points are like cash that you can use towards future purchases! Every order you make from FSPilotShop.com earns you rewards points and enrollment is automatic. Once you accumulate enough, you ...
How do I know if an add-on will work with my computer? Article rated 3.2/5.0
All add-ons are designed to work with any PC that is capable of running Flight Simulator. So as long as your PC runs FSX (or FS2004) fine, any FSX (or FS2004) add-on should also run fine on your PC. I...
I'm looking for a specific item that I can't find on your site. Can you get it for me? Article rated 3.0/5.0
We carry several thousand items from hundreds of vendors and virtually every product that is available for flight sim. However, if there's something specific that you can't find on our site, contact u...
Do you have any stores? Article rated 4.0/5.0
FSPilotShop is an online retailer with our own warehouse, but we do not have a retail store and our products are not available at other retailers. You would need to order through our website and have ...
Where is the FSPilotShop located? Where does my product ship from? Article rated 4.1/5.0
Our state-of-the-art warehouse facility and headquarters is located in Salt Lake City, Utah (USA). We carry thousands of items in stock and our staff processes and ships all orders promptly. We ship ...
Can you please explain the Compatibility Icons? Article rated 3.9/5.0
We've added compatibility icons to the top of the product description. These icons are designed to help make it clear which Flight Simulator or other software is required, or which software(s) this pr...
Can I purchase only the Disk or USB without the download? Article rated 3.0/5.0
The short answer is: No. We cannot sell a DVD/USB "backup" without the download. Most of the software on our site is only made available as a download. The price shown is for the downloa...