Shipping & Returns
GLOBAL SHIPPING RATES START AT JUST $4.95
FSPilotShop.com ships from Salt Lake City, Utah, in the United States. We use FedEx and US Postal Service for shipping and all items are insured against loss or damage. Shipping costs start at just $4.95. If you receive a damaged item, please report it to us immediately. Once an order is placed, it cannot be cancelled. Please note that shipments, particularly international shipments, may be subject to any applicable local taxes or import duties/fees.

To calculate shipping costs for the items in your cart without having to enter in any personal information, you can place the items in your cart and then use our new shipping calculation tool here.

ORDER PROCESSING
Orders received before 12:00 Noon Eastern Time, USA on a business day will typically ship the same day. Certain Hardware Items and other large specialty items may require additional production time. Shipping periods are typically counted as working days, not calendar days.

PAYMENT METHODS
We offer direct processing of major credit cards including Visa, MasterCard, Discover and American Express. We also offer Paypal payment options where you can pay by foreign credit cards such as Switch, Maestro and others.

SHIPPING and RETURN DETAILS
Software - Open boxed software and software downloads are not eligible for returns. Technical Support details for each developer can be found on our website under the name of the developer. Defective software will be exchanged for the same item only.
Hardware - Broken or Defective Hardware is eligible for return and exchange by filling out a support ticket, located here: Support Ticket This ticket must be completed before returning merchandise. All returns must occur within 30 days of purchase. Any and All working items will be subject to a restocking fee of 20% of the purchase price. Returned merchandise must be in new and working condition with all packaging, documentation and other original equipment accessories when returned. Buyer will be assessed a fee up to the full purchase amount for missing items. All returned checks or failed bank transfers are subject to a $35 fee.
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